Values, Mission & Vision

Values
We use four principles: Teamwork, Communication, Quality, and Respect, to guide our plans, decisions, and activities.

• TEAMWORK is a dynamic process that requires all members to participate responsibly, focus on tasks, solve problems, and produce outcomes that the team accepts and supports.
• COMMUNICATION is a dynamic process that requires us to demonstrate a spirit of openness as we listen responsibly and share relevant information in a timely and accurate manner, so we can plan, solve problems, and meet the organization's needs.
• QUALITY means that we are professional and accountable, exceed standards, provide excellent service, and strive to satisfy customers.
• RESPECT for others and ourselves means that we understand and honor boundaries, value diversity, communicate in a direct and non-judgmental fashion, are honest, thoughtful, empathetic and demonstrate support and appreciation.

Mission
We help people who live on limited incomes transform their lives. Our dedicated, diverse and exceptional staff and leadership:

• deliver comprehensive and innovative, high quality services,
• build and support strong partnerships, and
• mobilize community action to create positive change.

Vision
We are a customer-focused, results-oriented organization, recognized as a catalyst of positive change for individuals, families and the community we serve.